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About Us

Training is provided at Frey & Company in Greater Cincinnati, Ohio/Northern Kentucky. Classes are held on a regular basis at our offices. On-site training is available, by appointment. Internet training is available by appointment.

Support is available directly from Donald R. Frey & Company. We do not use subcontractors or other third parties for support. It is support to swear by, not at!

  • Toll-free number 8:00 A.M. to 5:00 P.M. Eastern time, Monday through Friday.
  • Facsimile is available 24 hours a day, seven days a week.
  • During nonbusiness hours, an answering system is available to leave messages.
  • Internet e-mail is available at all times.
  • Remote Helpdesk.

Documentation is extensive and clear. User guides are packed with detailed instructions, examples and procedures. On-line manuals are provided in the standard Windows format. Tutorials are available for users to experiment with the software before implementing the system.

A Newsletter is offered twice a year that keeps users up-to-date with the latest system improvements, computer technology updates and other important information. This publication has been provided to clients on a continuous basis since 1980.

An E-Mail mailing list is available to advise clients of new Internet updates and coming events.

Systems are updated regularly. Clients are sent an annual survey to vote on proposed improvements to their software. They are also invited to make suggestions not listed on the survey. The updates are not merely corrections. They constitute major enhancements to the software. The user guide is also updated as a part of this process. Updates are provided at no additional cost to clients who renew support annually. Most updates are provided on the Internet.