Training is provided at Frey
& Company in Greater Cincinnati, Ohio/Northern Kentucky. Classes
are held on a regular basis at our offices. On-site
training is available, by appointment. Internet
training is available by appointment.
Support is available
directly from Donald R. Frey & Company. We
do not use subcontractors or other third parties
for support. It is support to swear by, not at!
number 8:00 A.M. to 5:00 P.M. Eastern time,
Monday through Friday.
- Facsimile is available
24 hours a day, seven days a week.
- During nonbusiness
hours, an answering system is available to leave
- Internet e-mail is
available at all times.
- Remote Helpdesk.
Documentation is extensive and
clear. User guides are packed with detailed instructions,
examples and procedures. On-line manuals are provided
in the standard Windows format. Tutorials are
available for users to experiment with the software
before implementing the system.
A Newsletter is offered twice a
year that keeps users up-to-date with the latest
system improvements, computer technology updates
and other important information. This publication
has been provided to clients on a continuous basis
An E-Mail mailing list
is available to advise clients of new Internet
updates and coming events.
Systems are updated regularly.
Clients are sent an annual survey to vote
on proposed improvements to their software. They
are also invited to make suggestions not listed
on the survey. The updates are not merely corrections.
They constitute major enhancements to the software.
The user guide is also updated as a part of this
process. Updates are provided at no additional
cost to clients who renew support annually.
Most updates are provided on the Internet.