About Us FREY & COMPANY BACKGROUND
Since 1974, Donald R. Frey and Company, Inc. has been engineering
and supporting some of the most innovative software packages
in the industry. By specializing in the needs of the government,
nonprofit, and utility sectors, Frey has propelled itself
to the forefront as a technological leader. To insure proper
attention, Frey focuses on three software applications: BUCS
fund accounting, CHIPS payroll, and CUBIC utility billing.
A simple promise of providing superior products and uncompromising
customer support is the pledge that Frey has made since the
beginning.
From the beginning until the early 1980s, specialized software
was provided on a variety of proprietary systems. All applications
had to be written for specific makes and models of computers.
Everything was very time consuming and expensive to develop. In 1982, Frey and Company redesigned and
rewrote its specialized applications in a generic programming
language for the generic UNIX operating system. It promised
to be the bridge that would allow us to operate on almost
any computer. In 1985, we began offering our software on personal
computers using DOS. In the following years, the use of DOS
grew with networks. UNIX began losing market share in the
late 1980s because hardware companies were tailoring UNIX
to keep customers from migrating to competitive systems. Networked
personal computers were becoming the platform of preference. In the summer of 1995, we developed an Internet
Web site. It was an immediate success. People were using the
Internet to search for the specialized software we offered.
Today, it is our primary means of marketing our products.
It has also provided numerous other benefits to us. During this period, we recognized the demand
for graphically based software such as Microsoft's Windows.
Windows 95 was being released and it appeared to be a great
improvement over Windows 3.1. We started the migration to
GUIs (graphical user interfaces) and updated systems for the
Year 2000 date requirements. The CUBIC utility billing system
was released in 1996. It was our first True Windows GUI product.
This new software would run on any system that can support
a Microsoft Windows 95 or later interface. It would run on
PCs and networks such as Novell, NT, and UNIX. We offered
free software migration, including file conversion, to all
customers on support.
What about benefits? Consistency
is the big benefit, if the developer uses MS design guidelines.
Character applications had no design standards to follow.
Every developer created their rules and styles. True Windows
applications behave in a very predictable fashion. This makes
them easier to learn and use. If you use products like Excel
and WORD, you have an excellent basis for understanding how
Frey applications behave. Today, users find UNIX and DOS to
be foreign.
In 1998, we recognized an additional benefit
from the Internet. We realized that we could easily distribute
interim software updates using the Internet and e-mail. Our
customers have greatly benefited from this innovation. We
not only keep the products bug free, we also include new improvements
on a regular basis.
In 2002, the availability of high speed Internet
connections permitted us to begin offering remote training.
This has proven to be of value to clients who are located at a distance or need personalized training. It has proven to be both cost
effective and convenient.
2003 marked a period of the adoption of a
paperless approach in using our software. New hardware technology
had driven down the cost of imaging and storage. It was now
more affordable. Because of that, we introduced the ability
for clients to image documents and attach them to electronic
records. We further integrated Internet capabilities into
the software by providing embedded email capabilities where
ever appropriate. We began providing program preferences that
allowed a user to adapt program options to their selected
preferences. All of the changes were targeted to improving
the power and ease-of-use of our software. Today, Frey and Company serves clients throughout
the US and abroad using high-speed communications and the
Internet. Our software focus is on fund accounting and utility
billing. Our products have been nationally reviewed and received
high marks. Our plans call for continued growth in our specialties,
seizing opportunities to expand in adjunct products, as opportunities
are presented. Our customers are loyal. They have confidence
in our ability to harness technology in an orderly and timely
fashion. They know we will be there to serve and support them
as we have since 1974. |
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Training is provided at Frey
& Company in Greater Cincinnati, Ohio/Northern Kentucky. Classes
are held on a regular basis at our offices. On-site
training is available, by appointment. Internet
training is available by appointment.
Support is available
directly from Donald R. Frey & Company. We
do not use subcontractors or other third parties
for support. It is support to swear by, not at!
- Toll-free
number 8:00 A.M. to 5:00 P.M. Eastern time,
Monday through Friday.
- Facsimile is available
24 hours a day, seven days a week.
- During nonbusiness
hours, an answering system is available to leave
messages.
- Internet e-mail is
available at all times.
Documentation is extensive and
clear. User guides are packed with detailed instructions,
examples and procedures. On-line manuals are provided
in the standard Windows format. Tutorials are
available for users to experiment with the software
before implementing the system.
A Newsletter is offered on a regular
basis that keeps users up-to-date with the latest
system improvements, computer technology updates
and other important information. This publication
has been provided to clients on a continuous basis
since 1980.
A User Conference
is held annually to update clients on the latest
improvements in the software. It also serves as
a forum for clients to meet and discuss methodologies
and common problems.
An E-Mail mailing list
is available to advise clients of new Internet
updates and coming events.
Systems are updated regularly.
Clients periodically receive a survey to vote
on proposed improvements to their software. They
are also invited to make suggestions not listed
on the survey. The updates are not merely corrections.
They constitute major improvements to the software.
The user guide is also updated as a part of this
process. Updates are provided at no additional
cost to clients who are on a support contract.
Most updates are provided on the Internet. |
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